About
About

Shipping &
Return Policies

We take pride in offering high-quality, Tennessee farm-fresh pet food, and we want every order to arrive just as it left our facility—frozen, fresh, and exactly as described. To help ensure that, we ask all customers to please review our shipping and return policy below before placing an order.

Shipping:

During checkout, please select a shipping method that delivers within 3 days or less. Frozen products must arrive within 3 days of shipment to ensure quality.  If the selected shipping option exceeds this window, we’ll reach out to help rework the order. If no suitable shipping method is selected or confirmed, we may need to cancel the order and issue a full refund.

We ship orders in insulated packaging with ice or cold packs to maintain temperature, but cannot guarantee quality if longer shipping methods are selected at checkout.

Orders are only shipped on Mondays and Tuesdays to reduce the risk of weekend delays.  This policy also extends to holidays, so please be aware of any upcoming UPS, USPS, or FedEx office closures on such holidays.


Returns & Refunds:

Due to the perishable nature of our products, we do not accept returns. However, we want you to be happy with your order—and we’ll work with you to make it right if something goes wrong.

We offer full or partial refunds under the following conditions:

  1. Incorrect item or quantity:
    If your order arrives and the contents differ from your receipt (wrong grind, missing item, etc.), let us know within 7 days of delivery. We'll issue a full refund or replacement.

  2. Other issues (thawed product, packaging damage, etc.):
    If there’s a problem with your order for any other reason, reach out within 48 hours of delivery with:

    • A photo of the product and packaging

    • A short description of the issue

    • Please send both of these to info@farmersdirectpetfood.com

  3. Wrong item ordered:
    Mistakes happen—we’ll do our best to work with you. Reach out to info@farmersdirectpetfood.com within 48 hours, and we'll review refund or replacement options on a case-by-case basis.


Additional Notes:

We reserve the right to decline refund requests if shipping guidelines (such as the 3-day delivery requirement) are not followed.

Refunds will be issued to the original payment method once the issue is reviewed and approved.